At Al-Dar, we are committed to providing high-quality Islamic education and resources. We want you to be completely satisfied with your enrollment. Please review our refund policy for details on course cancellations and refunds.
General Refund Conditions (30-Day Guarantee)
We offer a 30-day money-back guarantee on all our online courses and educational subscriptions, starting from the date of purchase.
To be eligible for a full refund, all of the following conditions must be met:
- Timeframe: Your refund request must be received by Al-Dar within 30 days of the initial course enrollment or subscription purchase date.
- Course Progress: You must not have completed more than 25% of the course content (measured by lessons/modules accessed or time spent).
- Digital Access: No attempts should have been made to download significant portions of the course materials (e.g., full set of PDF notes, course videos).
Non-Refundable Items and Services
The following purchases and fees are non-refundable:
- Completed Services: Any course or service that has been fully completed (100% progress).
- Downloaded Content: Any single digital product, such as e-books, exclusive downloadable templates, or single-session lecture recordings (unless technically defective).
- Administrative Fees: A small, non-refundable administrative fee (e.g., 5%) may be deducted from the refund amount to cover transaction processing costs.
- Expired Timeframe: Refund requests submitted after the 30-day guarantee period.
- Live Event Tickets: Fees for specialized, limited-seating live webinars or in-person workshops are generally non-refundable unless the event is cancelled by Al-Dar.
Subscription and Cancellation Policy
For recurring subscriptions (e.g., monthly access to a library):
- First Month: The first month of a subscription is covered by the 30-day money-back guarantee.
- Subsequent Months: Refunds are not issued for unused portions of subsequently paid subscription periods (i.e., you cannot get a refund for canceling a subscription halfway through a month).
- Cancellation: You may cancel your subscription at any time through your user account settings. Cancellation will take effect at the beginning of the next billing cycle.
How to Initiate a Refund (Simple Process)
To initiate a refund for your eligible online course or service, please follow these steps:
- Email Request: Send an email to our support team at [Your Support Email Here].
- Subject Line: Use the subject line: Refund Request – [Your Course Name].
- Details: Include your full name, the email address used for purchase, the date of purchase, and a brief, honest reason for the refund request.
- Processing: Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Contact Us
For any questions related to our Refund Policy, please contact us:
- Email: info@daralfurqan.com
- Phone: +201501123210